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FAQ

Hi there! Thank you for supporting Cellarbration! We would have loved to retain your details but in order to qualify for our new Cellarbration Rewards Program, we would require everyone to sign up even if you previously had an account with us.

All new-sign-ups will automatically receive S$25 one-time use voucher for purchases at S$250 and above which is valid for 1 month upon signing up.
Please request for a reset of your password here.
Enjoy attractive benefits and privileges both online and at Cellarbration outlets. Check
out our Cellarbration Rewards page for more details.
Upon submitting your order, you will receive a confirmation email from Cellarbration. We will process it during working hours and arrange for delivery within 3 working days. For any assistance regarding your order, please email your queries to info@cellarbration.com.sg
All products offered by us are subjected to occasional price changes but we will endeavour to keep prices affordable. You may like to sign up as a Cellarbration Member to enjoy additional savings when you shop on www.cellarbration.com.sg.
We try to keep the items in our inventory in stock at all times. However, from time to time, due to an increased demand or an item being out of stock, the item you have ordered may not be in stock. In such cases, we will try to substitute the out of stock item for a similar item of equal value. You will have the option to refuse the substitution when we get in touch with you through your submitted contact details. In such instances, you will not be charged for the product.
Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by calling (65) 6222 9191 or emailing info@cellarbration.com.sg Once notified about the damaged item, Cellarbration will arrange for an exchange or return credit for the damaged item depending on the extent of damage.
We are sorry to inform you that cancellations will not be allowed and any request for changes made 1 day before delivery will not be possible. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. If you require any assistance regarding your order, please kindly call (65) 6222 9191 or email us at info@cellarbration.com.sg as early as possible.
You may place your orders in advance but selected items may not be available or discontinued after a certain period. We will contact you should the situation arise to offer alternatives of a similar value.
We will strive to arrange for the delivery day and timeslot you requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, extra or reduced delivery numbers, and/or traffic flow issues and we will inform you of any changes via email or a telephone call.
In the rare event that we are unable to deliver your order, or have to deliver late due to reasons beyond our control, like adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss due to these causes.
Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of S$8 may apply. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival.
We will be happy to assist any concerns that you may have about www.cellarbration.com.sg email at info@cellarbration.com.sg. Please expect a reply from us within 2 to 3 working days.
  • GREAT VALUE & FRIENDLY SERVICE
  • WIDE SELECTION, 100% AUTHENTIC
  • FREE DELIVERY ON ORDERS OVER S$98
  • CONTACT US +65 6222 9191